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SmartCards: Cust Serv L2 3

License: Free Trial ‎File size: 7.24 MB
‎Users Rating: 4.0/5 - ‎1 ‎votes

ABOUT SmartCards: Cust Serv L2

Level 2 Certificate in Customer Service.

City & Guilds, the UK’s leading vocational education organisation has developed SmartCards – to help support City & Guilds qualifications in Customer Service.

SmartCards is a fun and engaging tool for City & Guilds Customer Service learners, enabling you to supplement classroom learning with your smartphone. Featuring over 120 revision cards, the flashcard style app allows you to:

• enhance and test your knowledge unit by unit• mark cards you know as ‘Learnt’, so you can keep your learning organised.• identify knowledge gaps using the ‘Flag for review' feature.

For the following units:

• Unit 201 – Delivery of Effective Customer Service• Unit 202 – Supporting the Customer Service Environment

The application has been designed to support learners studying the Level 2 Certificate in Customer Service and features adapted content from the acclaimed SmartScreen.co.uk website.

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