Solve Problems At Work 1.5
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ABOUT Solve Problems At Work
Workplace problems can involve customer service, productivity, quality, and more.
This App contains information that individuals, teams, groups, managers, or leaders can use to solve these types of workplace problems by applying some basic problem solving and decision making Techniques.
Contents Include:
A. 5-Step Problem Solving Process:
1. Identify The Problem2. Identify The Cause3. Identify Possible Solutions4. Select Best Solutions5. Implement Solutions
B. Detailed Description of how Each Step fits into the problem-solving process.
C. Specific Techniques to use at Each Step in the problem-solving process. The following 13 Techniques are included in the 5 Steps:
1. Current Situation Questions2. Desired Situation Questions3. The Kipling Approach4. Who Else Questions5. So What Questions6. Ask WHY Process7. The Pareto Principle8. Brainstorming Process9. SCAMPER Approach10.Success Factors Criteria11.Difficulty Factors Criteria12.Action Plan Framework13.Contingency Plan Framework
D. Workplace Examples that uses one Technique at Each Step to solve a typical problem.
E. Comprehensive Checklists that contain actions to consider at Each Step in the problem solving process.
F. 7 Other Techniques listed below. These can be used to solve more complicated problems. For these Techniques, there is a DESCRIPTION and a LINK to a Website that offers detailed explanations and examples.
1. Force Field Analysis2. Cause And Effect Diagram3. Affinity Diagram4. Appreciative Inquiry5. Grid Analysis6. Mind Mapping7. Six Thinking Hats