DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SO BY A TRUSTED SUPPORT TECHNICIAN DESCRIPTION The GoToAssist (Customer) app allows GoToAssist Remote Support technicians to provide full screen sharing, remote control, chat support, and camera sharing (live camera streaming from your device to your support technician) for Samsung and LG mobile devices running Android OS versions 4.1 and lower. HOW TO GET STARTED 1. Download and install the GoToAssist (Customer) app. 2. If you received a URL from a GoToAssist Remote Support technician, select the URL to automatically populate the app with the required 9-digit support key. If the app is not already installed, you will be prompted to install it first. Once installed, select the URL again to auto-populate the 9-digit support key, and then touch 'Join Session' to start the support session. 3. If you received a 9-digit support key from a GoToAssist Remote Support technician, start the app, enter the 9-digit support key, and then touch 'Join Session' to start the support session. 4. With your consent, the technician will have full remote control of the device and will be able to chat securely with you. Touch the exit button to end the session anytime. FEATURES • Full screen sharing and remote control for Samsung and LG Android devices running Android OS versions 4.1 and lower*
• Camera sharing (live camera streaming from your device to your technician) within a GoToAssist Remote Support session for Android devices running Android OS versions 4.1 and lower• Secure chat support for Android devices running Android OS versions 4.1 and lower• Full integration with GoToAssist Remote Support, including full reporting and session recordingREQUIREMENTSAn active GoToAssist Remote Support account is required. For more information, visit our website at www.gotoassist.com.Customer• Full screen sharing and remote control: Samsung and LG Android devices running OS 4.1 and lower (Ice Cream Sandwich, Jelly Bean). Full remote control with screen sharing not supported on Google Nexus devices• SeeIT (live camera streaming): Android devices running OS 4.0.x (Ice Cream Sandwich, Jelly Bean) and newer• Secure chat: Android devices running OS 4.1 and lowerTechnician (Full screen sharing, remote control, and chat)• Internet connection• Windows® 7, Vista, 2003 server or XP• Mac OS® X v10.6 (Snow Leopard) or newer• Internet Explorer® 10 or newer, Google Chrome latest version, Firefox® latest version or Safari™ latest versionTechnician on mobile device (Full screen sharing in view-only mode and chat)• Internet connection• GoToAssist Remote Support installed on compatible Android or iOS device (iPhone or iPad)• For more details, please see individual application descriptions
VERSION HISTORY
- Version v1.0.355 posted on 2015-09-25
Bug fixes,Note: This version is for devices running Android OS 4.1 and lower - Version v1.0.52 posted on 2013-04-13
Several fixes and updates
Program Details
- Category: Business > Office Suites & Tools
- Publisher: Citrix
- License: Free
- Price: N/A
- Version: 1.0.355
- Platform: android