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My Help 1.6

License: Free ‎File size: N/A
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A Multi Channel Application for our staff which is SLA driven for queries, Service Requests (All tickets will go to Manager for approval 1st before it is auto assigned to the resolution team) and Concerns management with built-in Workflow & Escalation matrix. Provides ability for staff to Accept/Reject resolution as well as has the ability for the user to rate the resolution provided Please login using your Zimbra/O365 username & password without @concentrix.com. E.g 1 Name – Sudhanshu Nayyar My help Username – Sudhanshu.nayyar Password – Zimbra/O365 password E.g 2 Name – Amit Sharma My Help Username – Amit.sharma8

VERSION HISTORY

  • Version 1.6 posted on 2018-02-26
    Added the new module India Executive Escalation.
  • Version 1.0 posted on 2016-07-25

Program Details

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