Benefits TERAVoice can increase productivity by optimizing telephony communications. Never miss a call and get instantly notified on your mobile phone, on your pager or via e-mail. Increase customer satisfaction by optimizing hotlines with voice menus and managed waiting queues and create custom IVR solutions in order to cut down cost for call agents. With its MMC-based management console, TERAVoice can be administered and monitored easily, even from remote computers. For smaller configurations no dedicated server is needed, simply plug-in an appropriate analog or ISDN telephony board into your file-server and get your telephony solution started at very low cost, while maintaining scaleability through being able to switch to a dedicated system for higher loads later. Hardware Through its integrated TAPI and CAPI interfaces TERAVoice is able to support a wide range of telephony hardware starting from simple voice modem up to Multi-PRI ISDN boards or professional TAPI-based telephony boards even in mixed configurations. Flexibility TERAVoice combines the ease-of-use of simple voicemail solutions and the flexibility of programmable systems. Voice mailboxes, voice menus and several other call handlers can be created with just a few mouse-clicks. At the same time TERAVoice provides an easy to understand programming interface for creation of custom Interactive Voice Response (IVR) application. Through its integrated scripting capabilities, building custom solutions is as easy as creating ASP (Active Server Pages) web pages. Notification TERAVoice is compatible with all SMTP-based messaging systems and mail servers for delivering voice messages and call notifications. Additionally subscribers can be notified via SMS or pager messages and by the MWI (Message Waiting Indicator) of their PBX telephones. A windows client tool for notification and mailbox configuration is available as well.
VERSION HISTORY
- Version 2004 posted on 2004-12-27
Program Details
- Category: Communications > Telephony
- Publisher: TERASENS GmbH
- License: Free
- Price: N/A
- Version: 2004
- Platform: windows
EULA
LICENSE AGREEMENT FOR TERASENS SOFTWARE IMPORTANT-READ CAREFULLY: By opening the sealed packet(s) OR exercising your rights to make and use copies of the SOFTWARE (as may be provided for below), you agree to be bound by terms of this TERASENS License Agreement. If you do not agree to the terms of this Agreement, promptly return this package to the place from which you obtained it for a full refund. For the limited warranty pertaining to your jurisdiction, please refer to the section LIMITED WARRANTY. TERASENS SOFTWARE LICENSE 1. GRANT OF LICENSE. TERASENS grants you the right to use the enclosed TERASENS software product, which includes "online" or electronic documents (the "SOFTWARE"), in the manner provided below. You may install a copy of the SOFTWARE on a single machine only. 2. UPGRADES. If the SOFTWARE is an upgrade, whether from TERASENS or another supplier, you may use or transfer the SOFTWARE only in conjunction with the upgraded product. If the SOFTWARE is an upgrade from a TERASENS product, you may now use that upgraded product only in accordance with this License. 3. COPYRIGHT. The SOFTWARE (including any images, "applets," photographs, animations, video, audio, music, and text incorporated into the SOFTWARE) is owned by TERASENS or its suppliers and is protected by German copyright laws and international treaty provisions. Therefore, you must treat the SOFTWARE like any other copyrighted material (e.g., a book or musical recording) except that you may either (a) make one copy of the SOFTWARE solely for backup or archival purposes, or (b) transfer the SOFTWARE to a single hard disk provided you keep the original solely for backup or archival purposes. You may not copy the printed materials accompanying the SOFTWARE. 4. OTHER RESTRICTIONS. You may not rent or lease the SOFTWARE, but you may transfer the SOFTWARE and user documentation on a permanent basis provided you retain no copies and the recipient agrees to the terms this Agreement. You may not reverse engineer, decompile, or disassemble the SOFTWARE except to the extent such foregoing restriction is expressly prohibited by applicable law. LIMITED WARRANTY 1. LIMITED WARRANTY. TERASENS warrants that (a) the SOFTWARE PRODUCT will perform substantially in accordance with the accompanying written materials for a period of ninety (90) days from the date of receipt, and (b) any hardware accompanying the SOFTWARE PRODUCT will be free from defects in materials and workmanship under normal use and service for a period of half (1/2) a year from the date of receipt. Some states and jurisdictions do not allow limitations on duration of an implied warranty, so the above limitation may not apply to you. To the extent allowed by applicable law, implied warranties on the SOFTWARE PRODUCT and hardware, if any, are limited to ninety (90) days and half a year, respectively. 2. CUSTOMER REMEDIES. TERASENS's and its suppliers' entire liability and your exclusive remedy shall be, at TERASENS 's option, either (a) return of the price paid, or (b) repair or replacement of the SOFTWARE PRODUCT or hardware that does not meet TERASENS 's Limited Warranty and which is returned to TERASENS with a copy of your receipt. This Limited Warranty is void if failure of the SOFTWARE PRODUCT or hardware has resulted from accident, abuse, or misapplication. Any replacement SOFTWARE PRODUCT or hardware will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. Outside Germany, neither these remedies nor any product support services offered by TERASENS are available without proof of purchase from an authorized international source. 3. NO OTHER WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TERASENS AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH REGARD TO THE SOFTWARE PRODUCT, AND ANY ACCOMPANYING HARDWARE. 4. NO LIABILITY FOR CONSEQUENTIAL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TERASENS OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, EVEN IF TERASENS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, TERASENSs ENTIRE LIABILITY UNDER ANY PROVISIONS OF THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT.