Support for Android is built for agents, team leads, and managers on-the-move. A fast and secure productivity tool that gives you visibility of your account in real-time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for Android empowers you to access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: Focus on today Get a snapshot of your ticket Views to review volume, demand, and figure out what needs to be prioritized for your account. Search to find context on your customer Have better insights while on the move by viewing a customer’s profile to see tags, organizations, notes, requests, and more. Continue a conversation or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignees and CCs, plus add followers, tags, and any other field while on the move. Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes, and important customer details in profiles. Track your team’s performance If you’re a manager, you can track current workload and how your team is doing from the palm of your hand! We love feedback so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.
VERSION HISTORY
- Version 2.9.0 posted on 2020-11-23
‧ In this release we made minor improvements and fixed bugs. - Version 2.8.6 posted on 2020-03-11
‧ This release includes some minor bug fixes and improvements. - Version 2.8.0 posted on 2019-12-03
‧ In this release, we have listened to your feedback and have introduced the ability to merge tickets. Try it out and let us know what you think - we'd love to hear your feedback on how we can improve it further. - Version 2.7.0 posted on 2019-11-05
We heard your frustrations about when you go for your lunch break, forget to update your Talk status, and then come back to a bunch of missed calls. Now, you can change your status from the Support app! What other features would be useful? Share your feedback via the app. - Version 2.6.0 posted on 2019-10-08
‧ Today we've further enhanced the Bulk Update feature - now you can update tags and and the ticket subject for multiple tickets in one action. We also fixed some bugs and made minor improvements. - Version 2.5.0 posted on 2019-09-10
‧ In this release we've added further enhancements to the Bulk Update feature. Now, you can update comments and the assignee for multiple tickets with one action. Try it out and let us know what you think - we'd love to hear your feedback on how we can improve it further. - Version 2.3.1 posted on 2019-08-23
Minor fixes and performance improvements. - Version 1.0.2 posted on 2016-12-21
With this release you can now:,Delete and mark tickets as spam from the ticket list,See a user’s tickets from their profile and additional contact information, such as Twitter or Facebook,We also fixed some bugs for light agents applying macros and improved the support of required fields - Version Varies with device posted on 2013-06-18
Several fixes and updates
Program Details
- Category: Business > Office Suites & Tools
- Publisher: Zendesk
- License: Free
- Price: N/A
- Version: 2.9.0
- Platform: android