Zoho Assist - remote desktop software helps you remotely control a computer right from your Android device through the remote desktop app. Not only that, you can provide remote support for unattended computers as well. Help customers no matter where you are. Deliver seamless remote support to your customers when they need it the most. Easily invite customers to a remote support session Send an invite to the remote session from the Zoho Assist - Technician app or share the invitation URL with customers. You will be instantly connected to your customer’s computer as soon as they accept the invite or click the URL. Access unattended remote computers With the Zoho Assist - Technician app, you can control your customer’s unattended remote computer no matter where you are. That means, you can troubleshoot on remote computers without even needing the customer to be in front of it. Multiple monitor navigation Navigate between any number of monitors connected to the remote desktop. Active monitor detection is done automatically. Take instant screenshots Zoho Assist remote access software Capture screenshots instantly with a single tap. Use the images to go through issues and troubleshoot later. File transfer Transfer files to and from your android device during a remote access session. Send and receive files even to a remote unattended computer. Always secure Zoho Assist uses advanced 128 bit and 256 bit AES encryption. All remote support sessions are secure and reliable. How it works Step 1: Open the Zoho Assist - Technician app. Enter the customer's email address to invite them to the remote support session. Alternatively, you can copy and send them the URL directly. Step 2: The customer will be connected to the session once they click the invitation URL. Now you'll be able to see what the customers see. And also remotely control the customer's computer. Step 3: Chat with the customer provide guidance. You can also choose to invite another technician to troubleshoot the issue together. Please write to [email protected] and tell us about your experience. Also, if you want to provide remote support for a customer's android device, ask your customer to download our Customer app here:
VERSION HISTORY
- Version 3.0.11 posted on 2020-11-17
Bug fixes and performance enhancements - Version 3.0.9 posted on 2020-07-31
We now support the View-Only mode feature. With View-only mode, for every remote session, the customer can decide to provide remote control access if the device is supported. We have also fixed some bugs and issues. - Version 3.0.5 posted on 2019-12-26
We have fixed hardware keyboard-related issues and a few minor bugs we found. Also you can access special keys with more ease now. With the long press option to lock a special key, actions such as switching between tabs have never been more effortless. You can also lock multiple keys which correspond to holding down on the keys in a regular keyboard. To release a button, simply tap it again. - Version 3.0.3 posted on 2019-11-22
We have fixed a pesky bug we discovered with your help! Now, experience the enhanced app with nothing slowing you down. No more freezes, it's a breeze to use the app after we squashed and got rid of the bugs we found. We look forward to your invaluable feedback! - Version 1.2 posted on 2016-09-23
- Improved the feedback dialog. (We won’t nag you all that often anymore!),- Fixed a few bugs and improved usability.
Program Details
- Category: Business > PIMS & Calendars
- Publisher: Zoho Corporation
- License: Free
- Price: N/A
- Version: 3.0.11
- Platform: android