Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
VERSION HISTORY
- Version 8.1 Build 221 posted on 2009-05-28
Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic''s desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority''s asset feature. Updated dashboard, etc - Version 7.0 Build 167 posted on 2008-01-04
Build 167 offers a number of product fixes including asset search and permisisons, knowledgebase calander, and more
Program Details
- Category: Business > Helpdesk & Remote PC
- Publisher: ScriptLogic Corporation
- License: Free Trial
- Price: $995.00
- Version: 8.1
- Platform: windows