Chat4Support is a live chat and website visitor tracking softwae solution that can let you to live chat with website visitors, monitor site traffic, and analyze visitors' web activities, including their search engine and keyword usage. The software has support ticket system to let your website visitors to leave a message when the operator is offline. The software has several editions, including free, lite, standard, and professional versions. Here are some key features: - Live Chat Chat with visitors in real-time and provide live assistance to visitors when they need help. -Multi-Operator Chats Visitors can chat with more than one operator at the same time. And the operator can transfer the chat to another one if necessary. - Visitor Traffic Monitoring Monitor the daily and monthly web site traffic, including page views and unique hits (unique visitor IP). Collect visitor information, such as geographic region, browser type, and operating system. - Referrer and Keyword Usage Analysis Analyze where your visitors come from and their search keywords usage. - Knowledge Base Management You can store questions and solutions frequently used for visitors, sort them into specific folders, and send them to your visitor instantly. -Visitor Identification & Footprint Store your visitor's chat history, contact information and footprint in the operator's server, which helps to identify each visitor once they log in again, and operator can check the browsing history of visitor. -Chat Statistics Report Review all chats with visitors, including successful and missing chats. There you can analyze all chats by different statistics, such as chat time, response time, operator logging-in date or chat history and so on. - Proactive Chat Invite visitors to chat on your operator's own initiative. Support Ticket System When operators are off-line, visitors can leave messages in the system and choose a department to reply to them.
VERSION HISTORY
- Version 2.9.3.9 posted on 2014-02-10
Improve live chat features for website; Identify website visitor's mobile device; Improve visitor stats; etc.
Program Details
- Category: Business > Helpdesk & Remote PC
- Publisher: CodingBest Software
- License: Free
- Price: N/A
- Version: 2.9.3.9
- Platform: windows
EULA
You should carefully read the following terms and conditions before using this software. Your use, distribution, or installation of this copy of Chat4Support indicates your acceptance of this License. If you do not agree to any of the terms of this License, then do not install, distribute or use this copy of Chat4Support. This copy of Chat4Support may installed on a single workstation used nonsimultaneously by multiple people. THIS SOFTWARE, AND ALL ACCOMPANYING FILES, DATA AND MATERIALS, ARE DISTRIBUTED "AS IS" AND WITH NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. THE USER MUST ASSUME THE ENTIRE RISK OF USING THE PROGRAM. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THE AGREEMENT. IN ADDITION, IN NO EVENT SHALL CODINGBEST SOFTWARE, OR ITS DISTRIBUTOR, PRINCIPALS, SHAREHOLDERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, SUBSIDIARIES, OR PARENT ORGANIZATIONS, BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER RELATING TO THE USE OF Chat4Support. IN ADDITION, IN NO EVENT DOES CODINGBEST AUTHORIZE YOU TO USE CHATONWEBSIT IN APPLICATIONS OR SYSTEMS WHERE Chat4Support'S FAILURE TO PERFORM CAN REASONABLY BE EXPECTED TO RESULT IN A SIGNIFICANT PHYSICAL INJURY, OR IN LOSS OF LIFE. ANY SUCH USE BY YOU IS ENTIRELY AT YOUR OWN RISK, AND YOU AGREE TO HOLD CODINGBEST HARMLESS FROM ANY CLAIMS OR LOSSES RELATING TO SUCH UNAUTHORIZED USE. YOU MAY NOT RENT, LEASE, MODIFY, TRANSLATE, REVERSE ENGINEER, DECOMPILE, DISASSEMBLE Chat4Support. This Agreement is the complete statement of the Agreement between the parties on the subject matter, and merges and supersedes all other or prior understandings, purchase orders, agreements and arrangements. This Agreement shall be governed by the laws of China. Exclusive jurisdiction and venue for all matters relating to this Agreement shall be in courts and fora located in China, and you consent to such jurisdiction and venue. All rights of any kind in Chat4Support which are not expressly granted in this License are entirely and exclusively reserved to and by CODINGBEST SOFTWARE.