Polar Help Desk Free is a web based solution for organizing support department. It is fully functional, commercially free for 1 technician and unlimited number of end users. No trial period expiration, no obligations and no forms to fill out. Incident management, knowledge base, email integration, language management, reports and clear user-friendly interface are the features that will enhance and improve your support center while simplifying its management. Key advantages: - Source code available for purchase - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing models Key benefits: - Fully functional web based help desk, commercially free for 1 named user - Reports and clear user-friendly interface - Incorporate proven Incident Management process based on ITIL and best practices procedures - Increase support staff awareness of both customer expectations and IT service management objectives - Increase customer satisfaction through informing customer about each change of the incident status - communication becomes measurable. - Customer service requests are fulfilled through Service Level Management processes - Achieve consistent service levels - Balance required service levels against the service cost - Minimize the adverse business impact of incidents through faster resolution (enabled with the automated support processes) - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Solve the spam problem by transferring communication from email to help desk
VERSION HISTORY
- Version 4.1 posted on 2007-02-19
This version has bugs fixed and some features, that lots of our customers requested, implemented.
Program Details
- Category: Business > Helpdesk & Remote PC
- Publisher: Polar
- License: Free
- Price: N/A
- Version: 4.1
- Platform: windows
EULA
Polar Help Desk Version 4.1 Copyright Notice Copyright (c) 1995-2006 Polar and/or its suppliers, Polar, Put Supavla 1, HR-21000 Split, Croatia, Europe. All rights reserved. Specifications subject to change without notice. This license applies to the release version of Polar Help Desk 4.1 (hereafter referred as "The Software"). You should carefully read the following terms and conditions before using this software. Your use, distribution, or installation of this copy of The Software indicates your acceptance of this License. This copy of the Software may be installed on a single server. Prohibited uses - You May Not: 1. RENT, LEASE, OR LEND THE SOFTWARE OR SOFTWARE DOCUMENTATION. 2. OTHERWISE TRANSFER OR USE, COPY, OR MERGE THE SOFTWARE, IN WHOLE OR IN PART, EXCEPT AS EXPRESSLY PERMITTED IN THIS LICENSE. 3. MODIFY, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER OR TRANSLATE THE SOFTWARE, EXCEPT CONTENTS OF SUBFOLDERS IMAGES AND INTERFACE 4. REPRODUCE, MODIFY OR TRANSLATE THE SOFTWARE DOCUMENTATION. 5. REMOVE ANY PROPRIETARY NOTICES, LABELS OR MARKS ON THE SOFTWARE OR SOFTWARE DOCUMENTATION. The source codes of the SOFTWARE are valuable assets of Polar. You agree to keep all source codes of the SOFTWARE in confidence. You may not transfer or assign the SOFTWARE or your rights under this agreement. Term You may terminate your License and this Agreement at anytime by destroying the SOFTWARE and SOFTWARE documentation together with all copies in any form. They will also terminate automatically if you fail to comply with any term or condition of this Agreement, in which event you agree to destroy the SOFTWARE and SOFTWARE documentation together with all copies in any form, and to provide us upon our request with written certification of such destruction. Limited Warranty/Limitation of Remedies EXCEPT AS SPECIFICALLY STATED IN THIS AGREEMENT, THE SOFTWARE AND SOFTWARE DOCUMENTATION IS PROVIDED AND LICENSED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Limitation of liability IN NO EVENT WILL POLAR BE LIABLE TO YOU FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS OR REVENUES, LOSS OF DATA, BUSINESS INTERRUPTION LOSS, RECOVERY OR SUBSTITUTION COSTS, OR CLAIMS BY THIRD PARTIES, OR OTHER INDIRECT INCIDENTAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF POLAR OR A POLAR DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL POLAR'S LIABILITY EXCEED THE AMOUNT OF THE LICENSE FEE PAID BY YOU FOR THE SOFTWARE. High Risk Activities The SOFTWARE is not fault-tolerant and is not designed, manufactured or intended for use or resale as on-line control equipment in hazardous environments requiring fail-safe performance, such as in the operation of nuclear facilities, aircraft navigation or communication systems, air traffic control, direct life support machines, or weapons systems, in which the failure of the Software could lead directly to death, personal injury, or severe physical or environmental damage ("High Risk Activities"). Polar and its suppliers specifically disclaim any express or implied warranty of fitness for High Risk Activities. Technical Support Polar will provide you (the original licensee only) with limited technical support by electronic media for a period of 60 days after delivery of the SOFTWARE to you. You can use your technical support rights by contacting us: * using e-mail [email protected] * using e-mail [email protected] * using support on our web site at http://support.polarsoftware.com/helpdesk General This agreement is governed by international copyright laws and treaties. The prevailing party in any action or proceeding brought in connection with a breach of this Agreement will be entitled to reimbursement by the other party for costs and reasonable attorneys' fees. Any questions concerning this Agreement should be referred in writing to Polar (see our add ress on top of this agreement). Copyright Notice Copyright (c) 1995-2006 Polar and/or its suppliers, Polar, Put Supavla 1, HR-21000 Split, Croatia, Europe. All rights reserved. Specifications subject to change without notice. Any rights not expressly granted herein are reserved You acknowledge that you have read this agreement, and by installing this software package indicate your acceptance of its terms and conditions. You also agree that it is the complete agreement between us and that it supersedes any prior information or representations you received relating to the subject matter of this agreement. No Polar dealer, distributor representative or employee is authorized to make any modifications or additions to this agreement.