Spiceworks - Help Desk 3.3.20
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ABOUT Spiceworks - Help Desk
Manage "Everything IT" - Anywhere. Take your IT network, help desk tickets(cloud or local) and users with you wherever you go! With Spiceworks - Help Desk, Spiceworks users have the info they need to do their IT jobs – at their fingertips. See devices, work help desk tickets, access user info, read IT discussions, and more. Used by over 1 million IT pros worldwide, Spiceworks free IT management app & online community simplifies “everything IT” about the IT workday. From network inventory, monitoring & mapping to help desk, vendor ratings & reviews and more, Spiceworks delivers everything an IT pro needs to get their daily grind done. All for free. Spiceworks Mobile for IT Pros. VIEW YOUR NETWORK INVENTORY & ISSUES* - See all the hardware and it's details on your network - Identify if any issues exist with your assets - Open a ticket for any assets that need attention RUN YOUR HELPDESK & TEND TO YOUR TICKETS - See and respond to all of your trouble tickets - Create new tickets, close and re-open existing ones - Add and edit ticket description and details - Assign tickets and set priorities, due date & more GET A FULL PICTURE OF YOUR END-USERS* - Quickly get contact info for your end users - View and update important user details (Active Directory) - Take and upload pictures of users to their profiles Get Started with On Premise setup in 2 Easy Steps: 1) Get the latest version of Spiceworks' desktop app at http://www.spiceworks.com. 2) Come on back here & install Spiceworks Mobile Permissions We require several permissions on your Android device to operate properly. Here is the list and why we need them. Network communication full Internet access - your Spiceworks installation and the Spiceworks community are accessed through the internet. Phone calls read phone state and identity - from the people view, when making a call, we need to know if the phone is busy already. System tools retrieve running applications - lets us verify if a task has already been started so we have only one instance of activity at a time, and also lets us restart if we run into an unexpected issue.