ieSupportManager is a fully featured desktop and web based helpdesk system. Features include a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. Easy to install and simple to use for both support staff and end users alike the system is also very competitively priced and comes with full context sensitive Help. ieSupportManager uses the latest web based and desktop technology to enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development. FREE for 6 Months license available.
VERSION HISTORY
- Version 2.08 posted on 2011-03-08
Program Details
- Category: Business > Helpdesk & Remote PC
- Publisher: ieComputerSystems Ltd
- License: Free Trial
- Price: $630.00
- Version: 2.08
- Platform: windows
EULA
END USER LICENSE AGREEMENT IMPORTANT- PLEASE READ CAREFULLY : By installing the Software (as defined below) and/or copying the Software, you ("Licensee") (either on behalf of yourself as an individual or on behalf of an entity as its authorized representative) agree to all of the terms of this End User License Agreement ("EULA") regarding your use of the Software. If you do not agree with all of the terms of this EULA, do not install, copy or otherwise use the Software. LICENSE GRANT Subject to the terms below, ieComputerSystems Ltd. ("ieComputerSystems") hereby grants Licensee a non-exclusive, non-transferable license to install and to use the downloadable version of ieSupportManager ("Software"). Licensee may : (i) install the Software on a hard disk or other storage device; (ii) install and use the Software on a file server for use on a local area network ("LAN") for the purposes of (a) permanent installation onto hard disks or other storage devices or (b) use of the Software over such network; (iii) copy the Software for back-up or archival purposes; (v) distribute copies of the evaluation version of the Software (see below). Licensee may NOT : (i) reverse engineer, decompile, or disassemble the Software; (ii) modify, or create derivative works based upon, the Software in whole or in part; (iii) remove any proprietary notices or labels on the Software; (iv) resell, lease, rent, transfer, sublicense, or otherwise transfer rights to the Software; (v) distribute copies of the registered version of the Software. REGISTERED COPY One registered copy of the Software entitles you to install one copy of the data files, either on a local hard disk or on a file server, for simultaneous access by multiple users. The maximum number of concurrent users is determined by the number of user licenses purchased. There is, however, no limit to the number of machines upon which the client files may be installed. If you would like to install multiple copies of the data files (e.g. different departments, multiple sites etc.) then each copy must be registered separately. EVALUATION & REGISTRATION This is not free Software. Subject to the terms contained in this EULA, Licensee may use this Software for evaluation purposes without charge. The evaluation copy only entitles Licensee to the Software files. To qualify for online support and free updates the Software must be registered. Check our website at www.iecomputersystems.ie for the latest pricing / ordering details. When payment is received you will be sent a registered copy of the latest version of ieSupportManager. DISTRIBUTION OF EVALUATION COPY Provided that Licensee verifies that they are distributing the evaluation version of the Software and specify that it was produced and supplied by ieComputerSystems, Licensee is hereby licensed to make as many copies of the evaluation version of the Software and documentation as they wish; give exact copies of the original evaluation version to anyone; and distribute the evaluation version of the Software and documentation in its unmodified form via electronic means. There is no charge for any of the above. Licensee is specifically prohibited from charging, or requesting donations, for any such copies, however made; and from distributing the Software and/or documentation with other products (commercial or otherwise) without prior written permission. TERMINATION OF AGREEMENT This EULA shall terminate automatically if you fail to comply with the limitations described in this EULA. No notice shall be required from ieComputerSystems to effectuate such termination. Upon termination, you must uninstall and destroy all copies of the Software. COPYRIGHT AND PROPRIETARY INFORMATION Licensee acknowledges that the Software and all user's manuals and other supporting documentation constitute valuable property of ieComputerSystems and that all title and ownership rights in the Software and related materials remain exclusively with ieComputerSystems. ieComputerSystems reserves all rights with respect to the Software and user's manual under all applicable laws for the protection of proprietary information, including, but not limited to, trade secrets, copyrights, trademarks and patents. Except as otherwise provided in this EULA, Licensee shall not cause or permit unauthorized copying, reproduction of disclosure of any portion of the Software, or any instructions, manuals, or other documentation, or the delivery or distribution of any part thereof to any third person or entity, for any purpose whatsoever, without the prior written permission of ieComputerSystems. This restriction shall continue to bind Licensee and its agents and representatives beyond the termination of this EULA. LIMITATION OF WARRANTIES Licensee accepts Software "as is", "with all faults", and in lieu of all other warranties and conditions, expressed or implied, including, but not limited to, those for merchantability and fitness for a particular purpose. ieComputerSystems accepts no responsibility for the operation or performance of the Software. The entire risk of use and consequences of use of the Software falls completely on the Licensee and ieComputerSystems shall not be liable in any respect for any claims loss or injury alleged to have resulted from use of or in reliance on Software. In this respect, Licensee shall completely indemnify and defend for any such claim, loss or injury as provided below. Licensee acknowledges that it has read the foregoing disclaimers of warranty and limitation of liability and understands that Licensee assumes the entire risk of use of the Software. INDEMNIFICATION Licensee shall indemnify and defend against any and all claims, including claims by third parties or employees of Licensee, which arise directly or indirectly out of your use or operation of Software. ieComputerSystems shall not be liable for any incidental or consequential damages suffered by Licensee through the use of Software, whether or not such damages were disclosed to, or reasonably foreseen. GOVERNING LAW This EULA shall be governed by the laws of the Republic of Ireland.