Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Mouse Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. You can also link help desk tickets to computers, peripherals and software products. This allows you to maintain a problem history for your Mouse Tracks Inventory. Depending on the user license you purchase for Mouse Tracks, you may have multiple technicians using this feature. Mouse Tracks includes a very powerful knowledge base that compliments the help desk. Knowledge base articles can be created from scratch, or built based upon exiting help desk requests. Through day-to-day use of the help desk, you can easily create a custom knowledge base that is tailored to your unique environment. Mouse Tracks provides a complete solution for your IT inventory needs. Mouse Tracks will facilitate the tracking of Computers, Peripherals, Software Assets and Documentation. Mouse Tracks also includes a way to track your equipment purchasing. From writing the purchase orders to receiving the items into inventory, you can effectively track your hardware and software purchases. Mouse Tracks ships over 40 built-in reports and graphs. There are reports on computers, peripherals, equipment, help desk, documentation, software and purchasing. In addition reports and graphs can be created by end-users and saved directly in the program.
VERSION HISTORY
- Version 6.08 posted on 2008-02-15
Program Details
- Category: Business > Helpdesk & Remote PC
- Publisher: Gritware, LLC
- License: Free
- Price: $345.00
- Version: 6.50
- Platform: windows
EULA
THIS COMPUTER PROGRAM IS PROTECTED BY COPYRIGHT LAW AND INTERNATIONAL TREATIES. UNAUTHORIZED REPRODUCTION OR DISTRIBUTION OF THIS PROGRAM'S REGISTRATION KEY, PC AUDIT KEY, ANY FILE THAT CONTAINS THESE KEYS, OR ANY PORTION OF THEM, MAY RESULT IN SEVERE CIVIL AND CRIMINAL PENALTIES, AND WILL BE PROSECUTED TO THE MAXIMUM EXTENT POSSIBLE UNDER THE LAW. DISCLAIMER OF WARRANTIES: YOU AGREE THAT GRITWARE HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING THE SOFTWARE AND THAT THE SOFTWARE IS BEING PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND. GRITWARE DISCLAIMS ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, MERCHANTABLE QUALITY OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. Some states or jurisdictions do not allow the exclusion of implied warranties so the above limitations may not apply to you. LIMIT OF LIABILITY: IN NO EVENT WILL GRITWARE BE LIABLE TO YOU FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF GRITWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you..