Web Tracks is web based PC Inventory and Help Desk software that is installed in your local environment. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Web Tracks includes a comprehensive Help Desk module with integrated e-mail. End-Users and Technicians logon to this application to manage support requests. Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with the Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. Hep Desk requests may also be linked to computers, peripherals and/or software products. This allows you to maintain a problem history for your assets. Integrated E-Mail assures you that you are notified when a new help desk ticket arrives or when an existing help desk ticket is modified. There is an Email-To-Ticket Converter which allows tickets to be created when an E-Mail is sent to a pre configured address. When you run the computer audit the program automatically creates or updates computer records in your database. Web Tracks also provides an easy way to track software assets such as CD's, downloaded programs, Open License Agreements etc.
VERSION HISTORY
- Version 8.0.3 posted on 2010-12-21
Broswer Based, Email to Ticket converter added. Field positioning support. Customizable landing page and more...
Program Details
- Category: Business > Helpdesk & Remote PC
- Publisher: Gritware
- License: Free Trial
- Price: $345.00
- Version: 8.0.3
- Platform: windows
EULA
READ BEFORE INSTALLING THIS SOFTWARE WARNING: THIS COMPUTER PROGRAM IS PROTECTED BY COPYRIGHT LAW AND INTERNATIONAL TREATIES. UNAUTHORIZED REPRODUCTION OR DISTRIBUTION OF THIS PROGRAM'S REGISTRATION KEY, PC AUDIT KEY, ANY FILE THAT CONTAINS THESE KEYS, OR ANY PORTION OF THEM, MAY RESULT IN SEVERE CIVIL AND CRIMINAL PENALTIES, AND WILL BE PROSECUTED TO THE MAXIMUM EXTENT POSSIBLE UNDER THE LAW. DATABASE LICENSING: REGISTRATION KEYS OTHER THAN 'FREE' ARE LIMITED TO ONE PER DATABASE. IF ADDITIONAL DATABASES ARE REQUIRED YOU MUST PURCHASE ADDITIONAL WEB TRACKS LICENSES. EVALUATION USE: USE OF THE SOFTWARE FOR EVALUATION PURPOSES MUST USE THE 'FREE' REGISTRATION KEY OR A TIMED TRIAL REGISTRATION KEY SUPPLIED BY GRITWARE. YOU MAY NOT USE A PERMANENT REGISTRATION KEY OR A PERMANENT PC AUDIT WHEN EVALUATING THIS SOFTWARE. DISCLAIMER OF WARRANTIES: YOU AGREE THAT GRITWARE HAS MADE NO EXPRESS WARRANTIES TO YOU REGARDING THE SOFTWARE AND THAT THE SOFTWARE IS BEING PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND. GRITWARE DISCLAIMS ALL WARRANTIES WITH REGARD TO THE SOFTWARE, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, MERCHANTABLE QUALITY OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. Some states or jurisdictions do not allow the exclusion of implied warranties so the above limitations may not apply to you. LIMIT OF LIABILITY: IN NO EVENT WILL GRITWARE BE LIABLE TO YOU FOR ANY LOSS OF USE, INTERRUPTION OF BUSINESS, OR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF GRITWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.