ServiceDesk Standard Edition 2015.2.0
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ABOUT ServiceDesk Standard Edition
ServiceDesk is simple ready to use software, useful for service oriented firms to systematically manage Service Contracts and Customer Complaints. ServiceDesk - Provide best after sales service - Eliminate paperwork - Reduce Turn around time by timely responding to customer complaints & queries - Increase Customer Satisfaction and win more loyal customers - Improve Product/Service Quality by addressing the recurring issues ServiceDesk Features Service Contract Manufacturer, retailers or service provider can systematically manage service contracts and eliminate lot of paperwork. Easily identify customers within Warranty, AMC or other contracts. Track duration of contract and stay informed about the contracts that is active, expired or due for renewal. Fetch customer contract and service history information at your finger tips while attending the service call. Contract Management in ServiceDesk enables you to - Create Contract - Renew contract - Track Contract status i.e. Expired or Active Complaint Management Reduce response time and increase customer satisfaction by tracking every single complaint right from registration, assignment to closure so it never goes unattended. Complaint Management is quiet simple in ServiceDesk. It covers 3 important stages i.e. - Registering Complaint - Assigning it to Service Executive - Complaint Closure The different stages of complaint gives you the insight on status of complaint whether it is solved or pending Service Desk Installation ServiceDesk is windows based application and can be easily installed Just Download, Install and Get Started.