The Web Help Desk software for Mac OS X offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration. Key Help Desk Software Features: - 100% Web-based Help Desk Software Solution - Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - Asset Life Cycle Management - Change Management (Approval Workflow) - Two-Way E-Mail Correspondence - Service Level Agreement (SLA) Alerts - Knowledge-base Management - LDAP / Active Directory Synchronization - Customer Satisfaction Survey Management - Reporting Included - Server Licensed or ASP Hosted Options Help Desk Software Integration: - iPhone App - search: Web Help Desk Mobile - LDAP (Lightweight Directory) - Microsoft Active Directory - Windows Remote Desktop Connection - Apple Remote Desktop - Absolute Manage - JAMF Casper Suite - OS X "Screen Sharing" App - Email-to-Ticket Conversion - SMTP, IMAP, POP3 The Web Help Desk Software: All of the features, none of the hassles. Download a free help desk software trial, visit our online demo, or schedule a guide tour of the entire Web Help Desk software solution.
VERSION HISTORY
- Version 10.0.18.3 posted on 2010-11-17
Major Release Features Added - Version 9.1.10 posted on 2008-11-04
- Added: Introduced the Web Help Desk Lite Edition - Added: Trial mode now supports real-time toggling between "Lite" and "Pro" editions. - Added: Help Desk Software Integration with: Windows Remote Desktop, Apple Remote Desktop, LANrev Client Manager, and JAMF Casper Suite
Program Details
- Category: Business > Helpdesk & Remote PC
- Publisher: Web Help Desk Software
- License: Free Trial
- Price: $0.01
- Version: 10.0.18.3
- Platform: mac