Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment. IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers’ requests would benefit from IBN Help Desk as it can manage all work from a single unified software application. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. Key IBN HelpDesk Features Internal and external incidents and requests handling Spam filters Automatic e-mail routing Automatic assigning incidents to responsible users Incident related To-Dos Managing incidents via MS Outlook and Mozilla Thunderbird Incident time tracking Automatic alerts and notifications Reports and statistics
VERSION HISTORY
- Version 4.7.55 posted on 2009-08-18
Program Details
- Category: Business > Helpdesk & Remote PC
- Publisher: Mediachase Russia
- License: Free Trial
- Price: $49.00
- Version: 4.7.55
- Platform: windows
EULA
To use this version of the Instant Business Network Server software, please first review and agree to this License Agreement: Instant Business Network Server LICENSE AGREEMENT This Instant Business Network Server License Agreement ("License") is your proof of license for the Instant Business Network Server software ("the Software"). 1. Grant and Term of License. Mediachase, LLC ("Mediachase") grants you a personal, non-exclusive, non-transferable and royalty-free right to install and use the Software. The Software may be installed on computers or network servers under your control. 2. Restrictions. The Software is the property of Mediachase and/or its licensors and is protected by U.S. and international copyright and intellectual property laws and treaty provisions. All rights to patents, copyrights, trademarks and trade secrets in the Software or any modifications to it shall be and remain in Mediachase and/or its licensors. 3. Changed Terms. Mediachase shall have the right to change or add to the terms of this License at any time and to change, discontinue or impose conditions on any aspect of the Software. Such changes shall be effective upon notification by any means reasonable to give you actual or constructive notice or upon posting of such terms on the Software. 4. No Warranties or Liabilities. You expressly acknowledge and agree that this Software is software, which may contain software bugs, which could cause unanticipated consequences through its use. 5. Export Restrictions. You acknowledge that the Software and Documentation acquired hereunder are subject to the export control laws and regulations of the U.S.A. 6. General. This License constitutes the entire agreement between you and Mediachase with respect to this Software and supersedes any other communication (including advertising). 7. Government Restricted Rights. The use of this product by any Government agency, department, or other entity of the Government is further restricted in accordance with the terms of this License, and any modification thereto. The Manufacturer is Mediachase, LTD. 8150 Beverly Boulevard, Suite 100- Los Angeles, CA 90048. END OF Instant Business Network Server LICENSE AGREEMENT