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Web Based IBN HelpDesk 4.7.55
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ABOUT Web Based IBN HelpDesk
Web based Help Desk Software that provides tools for effective tracking and managing client requests and internal incidents. With IBN HelpDesk you can easily organize a powerful and reliable system for tracking both external and internal requests. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. With Instant Business Network you get a unique program that enables both efficient collaboration and incident management within a single integrated environment. IT departments, product departments, services departments or any organization with more than a couple of workers that routinely faces customers’ requests would benefit from IBN Help Desk as it can manage all work from a single unified software application. IBN Help Desk solution is successfully used by our clients as a powerful tool for 24/7 service as well as support organization and call-center providing. Key IBN HelpDesk Features Internal and external incidents and requests handling Spam filters Automatic e-mail routing Automatic assigning incidents to responsible users Incident related To-Dos Managing incidents via MS Outlook and Mozilla Thunderbird Incident time tracking Automatic alerts and notifications Reports and statistics